Refund & Cancellation Policy
Effective Date: 12-06-2026
Welcome to Utkal Tours & Travel. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for bookings made through our website https://utkalcab.com/.
By using our services, you agree to the terms outlined below.
1. General Policy
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All bookings made through our platform are subject to cancellation and refund policies of respective service providers (airlines, hotels, tour operators).
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Utkal Tours & Travel acts only as an intermediary and does not control third-party policies.
2. Cancellation Policy
a) Flights
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Flight cancellations are subject to airline rules and regulations.
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Cancellation charges may vary depending on fare type, airline, and time of cancellation.
b) Hotels
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Hotel cancellations depend on the individual hotel’s policy.
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Some bookings may be non-refundable or may include cancellation fees.
c) Tour Packages
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Cancellation charges for tour packages depend on the timing of cancellation:
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30+ days before travel: Minimal or no cancellation fee
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15–30 days before travel: 25% of total booking amount
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7–14 days before travel: 50% of total booking amount
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Less than 7 days / No show: 100% cancellation fee
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3. Refund Policy
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Refunds will be processed only after receiving confirmation from the respective service provider.
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The amount refunded will be subject to applicable cancellation charges.
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Processing Time: Refunds may take 7–14 working days to reflect in your account.
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Refunds will be credited to the original payment method used during booking.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
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No-show at the time of service
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Last-minute cancellations (as per provider policy)
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Non-refundable bookings or special discounted fares
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Incorrect information provided by the user
5. Modification Policy
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Changes to bookings (date, name, etc.) are subject to availability and provider rules.
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Additional charges may apply for modifications.
6. Force Majeure
Utkal Tours & Travel shall not be held responsible for cancellations or delays due to events beyond our control, including but not limited to:
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Natural disasters
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Government restrictions
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Pandemic situations
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Strikes or technical issues
In such cases, refunds will be processed as per the service provider’s policy.
7. Service Charges
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Our service/convenience fees are non-refundable, unless otherwise stated.
8. Contact Us
For any cancellation or refund queries, contact us:
📞 Phone: +91 7440044469
📧 Email: Utkalcabtaxidomain@gmail.com
🌐 Website: https://utkalcab.com/
By booking with us, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.